Lloyds Bank Insurance
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Poor Experience
I had been banking with Lloyds for quite some time. It was my first bank account, and most of my immediate family also bank with them. I had to raise a dispute with a seller for £500.00. I called Lloyds, but they took a while to answer. They said they could see I was digitally active and that I could raise the dispute on their online banking platform. We ended the call, but the app instructed me to raise the dispute over the phone because it was complex. I hate how this bank forces its online services down our throats. I filed a complaint, but it was rejected. I contacted the seller again, and they paid the money back, even though their policy was to contact your bank if you haven’t received the money back after 10 working days. I feel like my visa dispute rights were taken away from me, and I’m concerned about using this bank again in the future. I had two current accounts with Lloyds, but I’ve switched both to First Direct and NatWest. I’m very satisfied with First Direct’s customer service, which is much more willing to help me than Lloyds.