Webbox Pet Food
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Webbox - hiding factual reviews and ignoring customers
Submitted an ingredient request webform on the 13/05. After a ridiculous amount of (provable) chasing up and ignored emails, finally got the information I requested on the 05/07 via email. A full 53 days after the original request. There are some pretty toxic preservatives in use in the pet food industry, hence my request, as I wish to avoid these like the plague. Here is an excerpt of that email, please note the offer of a goodwill gesture. *********Webbox Complete Adult Mix in Jelly (Lamb & Turkey, Beef & Chicken, Chicken & Duck, Salmon & Trout) 12x 100g pouch pack: Product code - 002451 Country of manufacturing – Germany Quality and composition of ingredients – With Lamb & Turkey: Meat and Animal Derivatives (60% of which Lamb 5%, and Turkey 5%), Minerals, Derivatives of Vegetable Origin (Inulin 0.1%). With Beef & Chicken: Meat and Animal Derivatives (60% of which Beef 5%, and Chicken 5%), Minerals, Derivatives of Vegetable Origin (Inulin 0.1%). With Chicken & Duck: Meat and Animal Derivatives (60% of which Chicken 5%, and Duck 5%), Minerals, Derivatives of Vegetable Origin (Inulin 0.1%). With Salmon & Trout: Meat and Animal Derivatives (50%), Fish and Fish Derivatives (Salmon 5%, and Trout 5%), Minerals, Derivatives of Vegetable Origin (Inulin 0.1%) We do not use preservatives in this product, we do use additives which are - Nutritional Additives (Per Kg): Vitamins: Vitamin D3 250 IU, Vitamin E 15mg, Biotin 20µg. Trace Elements: Zinc (Zinc Sulphate Monohydrate): 15mg, Copper (Copper Sulphate Pentahydrate): 1mg, Manganese (Manganous Sulphate Monohydrate): 1mg. Amino Acids: Taurine 445mg. Other benefits of this product are – No artificial colours, flavours or preservatives With added prebiotic to promote healthy digestion Grain free No dairy/soya Webbox Cat's Delight 12 x 100g pack Gravy Selection including Beef & Rabbit, Chicken & Turkey, Salmon & Trout, Duck & Lamb: Please note this product is now called Webbox Complete Adult Pouch Multipack in Gravy, this is in similar packaging to the complete cat food in jelly previously discussed. Product code - 002450 Country of manufacturing – Germany Quality and composition of ingredients – With Chicken & Turkey: Meat and Animal Derivatives (55% of which Chicken 5%, and Turkey 5%), Cereals, Minerals, Derivatives of Vegetable Origin (Inulin 0.1%). With Beef & Rabbit: Meat and Animal Derivatives (55% of which Beef 5%, and Rabbit 5%), Cereals, Minerals, Derivatives of Vegetable Origin (Inulin 0.1%). With Duck & Lamb: Meat and Animal Derivatives (55% of which Duck 5%, and Lamb 5%), Cereals, Minerals, Derivatives of Vegetable Origin (Inulin 0.1%). With Salmon & Trout: Meat and Animal Derivatives (45%), Fish and Fish Derivatives (Salmon 5%, and Trout 5%), Cereals, Minerals, Derivatives of Vegetable Origin (Inulin 0.1%) We do not use preservatives in this product, we do use additives which are – Nutritional Additives (Per Kg): Vitamins: Vitamin D3 250 IU, Vitamin E 15mg, Biotin 20µg. Trace Elements: Zinc (Zinc Sulphate Monohydrate): 15mg, Copper (Copper Sulphate Pentahydrate): 1mg, Manganese (Manganous Sulphate Monohydrate): 1mg. Amino Acids: Taurine 445mg. Other benefits of this product are – No artificial colours, flavours or preservatives With added prebiotic to promote healthy digestion No dairy/soya. I hope the above answers your questions, I would also like to ask for your phone number to arrange one of each multipack to be sent out to you as a gesture of good will. ************************** I was offered the goodwill gesture of a variety of products in that same 05/07 email, which I acknowledged and accepted. My address details were sent to facilitate delivery. Since then I have had to call them and pursue this further via webform and email, as my requests for delivery clarification have been ignored. I am perplexed about them needing my phone number?? (provided) which is rather odd as I had already offered all of the details needed for delivery. So now Pet's Choice have my address, phone number and email address, and there is still silence.