Wiber Rent a Car
Read all reviews for Wiber Rent a Car →
Don’t get served by the women!
I checked in online so all I needed to do was pick up the keys at the office and this is where the issues are! I was served by a lady who done everything but serve me, she went off and answered the phone which I found extremely rude as she was supposed to be serving me and I did tell her I was in a bit of a rush. But this just made her slower and do other things, after returning from the phone call she then preceded to go out into the yard to help someone else who had a problem, nothing like a bit of customer service and actually deal with the person who is at your computer! On returning to her computer I did ask her could she actually deal with me as I had someone waiting for me, but this women wasn’t done she decided to leave her computer again and me standing there whilst she went to get involved with an argument between the only other operator and a customer. This time I had to say something and I stated if she couldn’t serve me as she was busy doing everything else is there somebody else who could complete my booking, her reply, I’ve only been gone 19 seconds. WOW a liar as well, I couldn’t wait to get out of there and as she finished my booking she had the front to ask me could I rate her service on her computer. I politely said you wouldn’t want me to do that now as she would only get 1 star!! I have given 3 stars as the shuttle drivers are great and the person who served me when I returned was also great. You just need to retrain this women or get rid of her as she has absolutely zero customer service skills.