VIVID
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My experience of Vivid Housing…
My experience of Vivid Housing Association has been overall five stars. Yes there have been times of frustration and not everything has been perfect but whenever there has been an issue, they have tried to put it right. Upon reporting damp they despatched an mould wash within a couple of weeks and an electrician to replace the extractor fan at the same time. The electrician noticed some wiring that needed attention and placed the job there and then to return a couple of weeks later to rewire and also fixed up the extraction exhaust to be even better. The voids team missed stuff before we moved in but a case raised to Vivid meant that they sent out a contractor to clear everything. The cistern stopped working properly and we had a plumber out within a couple of weeks. All their employed tradesmen have been helpful and polite. All their contractors have been helpful and polite. The house is wonderful and the neighbourhood is great. I haven't tried calling them as I can do everything through the app. Even the rent lady at Vivid was helpful and polite. It's been great since day one of the house offer to now.