Optima Legal
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Delays Without Communication
Remortgage conveyancing done on behalf of Lloyds, and I am now shelling out for a month at the higher variable cost because Optima have not bothered to sort our remortgage out. ID had to be checked - that's all it was. ID had to be checked within 12 days and I was told it would take 6 days for someone to sort it, but even that was too long. 6 days later, I called to see if it was done and no, so they said they would escalate it and flag a call back. The next week I call as we're running out of time, and I've been told that not only was it not escalated, no call back was requested AND they haven't even started looking at the ID. Finally, I'm told that my remortgage will not be completed in time, so I will go on the out of contract variable rate until they look at it (they can't guarantee when that will be). Wholly unprofessional, no communication other than the automated bits on the portal and Optima have cost me hundreds of pounds because of it.