Freebird Airlines
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Extremely frustrating experience.
Extremely frustrating experience. My daughter and I arrived at the check-in counter 3 hours before the flight. Two staff members finished check-in for the previous flight but didn't allow us to check in for the next one and closed the counter 2 minutes before check-in opened for our flight. It's not our problem - we're going for the break, they said. So we had to sit on the floor and wait for them for another 40 minutes. When they returned 40 minutes later, they didn't allow us to take personal items onboard. They forced us to pay an extra £52 for cabin/personal items, refusing to return our already printed boarding passes. We had one tiny child backpack (personal item), one laptop backpack (personal item), one cabin bag (7.8kg) and one check-in luggage (9.8kg). While our allowance according to the booking was: 2 personal items Fits under the seat in front of you 2 cabin bags 20 x 40 x 55 cm · Max weight 8 kg 1 checked bag Max weight 10 kg They said they don't care and don't allow it.