Gate 1 Travel
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THEY FORCED ME TO CANCEL BUT REFUSED TO REFUND
I booked the trip from Chicago to UK with Gate 1 travel on 5/12/22 as a reward for my graduation. I paid $3859.25 for the whole package including airline ticket (Chicago to London), hotels and other additional activities. Since then, I received several emails from Gate 1 informing me everything was confirmed. In early June (less than 1 month before departure), I logged onto Gate 1 site to check all the items included in the itinerary, and I found a credit of $1300 posted on my account. I called customer service and was told “everything’s alright, just some final details need to be finalized, then you are good to go.” Several days later, the $1300 credit was still there and Gate 1 kept sending me pre departure documentations in the meantime. Absolutely nothing suggested that things went wrong with my trip. However, I still decided to call the customer service to double check. This time was a different representative, who informed me that, hotels and everything else were confirmed and paid. However, they DID NOT BOOK MY AIR TICKET from Chicago to London. That’s where the $1300 credit was from!!! They suggested me to either buy a ticket myself, or just cancel the trip. At that time, it was only 2 weeks from the departure, the international flight ticket was over 5000 dollars. Apparently I could not afford that. They then told me the only option I had was to cancel the trip and get 10% of refund (which is only $255.92) because the cancellation occurred within 1 month from the departure. So I requested a full refund, which they rejected. From the time I booked the trip till the moment I had to cancel my trip, no one ever called me informing me that they did not book the ticket. Even when I called them to specially inquire that $1300 credit, they told me everything looked fine. If they had told me that over 1 month prior to the departure, I can get more refund. THIS IS TOTALLY GATE 1’s fault but they refused to refund the remaining $2303.33. They took that money from me and I was not able to go anywhere for my graduation trip. I have phone recording with their customer service, which was horrible. They kept telling me the manager/supervisor would call me back, but they never did. Gate 1 is totally horrible! Totally unorganized!! Totally irresponsible for their customers. This was the worst experience ever!!!