Sue

Dec 29, 2022

I bought a reiss jumper £158 so not…

I bought a reiss jumper £158 so not cheap from John Lewis. Beautiful jumper and I loved it. I washed it -Hand wash in the washing machine - the label said hand wash. I also washed other hand wash jumpers on the same cycle - it shrunk on the first wash. Took it back to John Lewis who told me that I could not have a refund as the hand wash on the washing machine was not a hand wash - I’m fuming as I googled the hand wash function on the washing machine and it says that it is the same as a hand wash. £158 and Ive had to throw the jumper away. I love Reiss clothing but it’s put me off of ever buying anything again and I will definitely never buy hand wash items again from them