Lloyds Bank Insurance
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Among the Poorest Customer Care in the UK
This has to be the poorest service I have received from any organisation in 2025. I was wrongly charged on my credit card and tried to chat with the banks agent via the live chat. Firstly I could not get anyone to attend to me then after 3 hours got a rude response from someone who obviously did not even look at my queries. Someone else came on and said the charge would be reversed and then someone else came on and explained about their card charges without even reading the previous messages. All of these in a space of 10 hours. I had to abandon the chat as not worth the trouble. I’d simply transfer my cash out.