Halfords Retail
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Absurd cancellation process. Who came up with this nonsense?
To cancel a simple subscription, I had to wait until exactly one month before renewal, then jump through hoops answering pointless questions and now my request is "under review"? Seriously? You have a department that analyses cancellation requests? Who came up with that genius idea? Instead of wasting money paying people to "review" cancellations, maybe donate that budget to charity.At least it would serve a purpose. This whole process is designed to frustrate customers into staying. It’s manipulative, inefficient, and just plain disrespectful.