Lyka Pet Food
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I was unable to place an order as…
I was unable to place an order as another person had asked if they could use my address for delivery purposes as they were not home during the day. When I explained this I was told to use a different address to set up the account then the customer service officer could manually go in and change my address. I was not happy with this as I was really being asked to give false information and was concerned about the order getting lost and the possibility of this cancelling the other person's existing account. I was told that the company is aware of this problem, which was initially put in as a safety check for the company to stop fraud and at present it is the only go around. It seems that no thought was given to a genuine customer's experience. I decided not to go ahead with the order.