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My experience from last Saturday to…
My experience from last Saturday to Tuesday I could not fault Evan though I change my mind at the last minute ,Rebecca was so paintient with me and let me choose another car of my choice ,and I still found it difficult choosing between the Skoda and Dacia but her patients was still very professional and polite gave me time to choose and I chose the Dacia because it a car I had before and I felt more comfortable with. I was so excited to pick the car up today 21/5/25 ,but on hand over today we had another lady I’m unsure what her name was but she were so rude to me did not give me time with bringing the messages up , on my phone to sign the documents and snapped and said they in your messages ,where as before when Rebecca was dealing with me would help me to get it up in the phone ,I struggle with technology because I have dislexia when under pressure I can panick. when it came to paying for the car tax she said my card wouldn’t work I asked nicely to try it again which she did but then threw it down in the table and said it don’t work have you got another one ,my partner used his. When we to the car to see if I was satisfied has I’m checking she looked inpatient waiting for me to say it was ok it was seconds she could not get rid of us quick enough ,she gave me no proof of the difference what they owed me and said it go in the bank 7 to ten days then said ten 14 days ,I explained that Rebecca said it would go in up to five -7 working days. i expained we not use to the new stystem of starting the car? she said down load a App. I felt so disappointed when I came away being treated in such abrupt manner and it upset me where I should have been beaming. Yes I’m happy with the car and the way I was treated up to getting the car but handover was so traumatic I would now think twice about going to available car again but this was my second time I used them and was happy with the first time that’s why I chose to use them again. I hoped no one else will ever be treated with low respect she had for us today.