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STAY AWAY! Ocean Maya Royale Playa del Carmen
My recent stay at Ocean Maya Royale in Playa Del Carmen was nothing short of a nightmare. Despite booking a specific room, upon arrival, I was informed that it was unavailable and was coerced into accepting a downgrade. What followed was a series of deceitful promises, attempts to coerce me into signing documents waiving my rights, and an overall disregard for customer satisfaction.Not only did Ocean Maya Royale fail to deliver on the room I originally booked, but they also attempted to scam me out of the money I had already paid. Promises of compensation were made but never fulfilled, leaving me feeling cheated and frustrated.Throughout my stay, I felt continuously harassed by the staff, who seemed more interested in covering up their mistakes than rectifying the situation. Even after returning home, the harassment continued through misleading emails, attempting to spin the situation as if they had resolved the issue, which they clearly had not.I want to caution others against staying at Ocean Maya Royale. Their unethical business practices and disregard for customer satisfaction demonstrate a lack of integrity that I cannot overlook. I will never consider staying at any of their hotels again, and I urge others to be aware of how they treat their guests who pay a significant amount for services they fail to provide.