Sears Home Services
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Sears automated notification system is poor at best
Sears automated system is poor a best, with no ability to speak to anyone except an AI agent. 6 cancellations so far on Sears part, no call, only excuses that the technician is not coming and a reschedule is needed. Over 8 weeks and counting on this repair that is prepaid and parts already delivered. I have had great service in the past on other items with Sears Home Repair so I expected professional service and communication. Sadly, the only person I can talk to regarding the repair appears to be a foreign support staff and no decision authority. I normally do not write negative reviews, but the experience on this issue is amongst the worst I have ever had. Please do better!