Reiss
Read all reviews for Reiss →
Really poor experience
Really poor experience. Ordered a number of items, next day delivery. Days later they hadn’t even left the warehouse! No other option bar next day delivery either - unusual to have to pay for all delivery options when you’re spending hundreds Called the helpline and despite them being very friendly, they apparently had no way to find out what was happening and my only option was to refund and for me to order again. Apparently this is a very rare thing to happen which from reading the reviews on here is clearly not true. I decided to go ahead with reordering as I really wanted the items, this was a week ago and still waiting for my items, the refund, and a response from my 3 emails to confirm everything has gone through. I do understand that it’s Christmas but this is really poor for a ‘premium’ brand. Also I can see that the items will be delivered via Evri which is very disappointing.