Reiss
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Spend over £500 and then want to charge for alterations!1
I purchased a dinner suit at the Westfield Stratford store for over £500. They needed to order it in and said a small alteration to move a jacket button and to adjust the leg size to 30inches would be free. I returned when informed the suit was in store (I had paid for it in full at time of order). Requested to be measured for the adjustments and told there was a charge. Despite my informing them of the promise was categorically told I had to pay. I have purchased many suits over the years from reputable stores and have never been charged for alterations to the garments. Outrageous!! Spend over £500 on a suit that does not fit without alterations and then be told it’s chargeable UNBELIEVABLE. NEVER EVER BEEN CHARGED FOR ALTERATIONS TO A BRAND NEW SUIT!!