Home Instead Senior Care
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This is an update to a previous review…
This is an update to a previous review and one which I am saddened to write. I originally only wanted a one off 24 hours care. The person who I spoke to advised it was better to sign up for a package so the care giver assigned to mum whilst I was away would be familiar with her routine and mum would get to know her. This did not happen. One of The care givers assigned to mum I only met the day before I flew out and I never got to meet the second carer. This meant vital information was not passed on from the carer I met to the one I didn't. Please let me stress the carer I met was lovely and very nice and I know she did her best but mum is incredibly high needs. 98 years. End stage dementia not mobile and a catheter. I was assured at time of signing up that this company specialises in this type of care. Was my mother in mortal danger? No. Could my mothers health been compromised had I been away longer? I believe so. Again everything the carers did was with good intent and I'm sure they were kind and caring to mum but I firmly believe they were not equipped training wise to care for mum. Everything I have said here I have also emailed the company with this so my comments should not be a surprise. I also accept some responsibility. I was so exhausted and stressed I wanted to believe everything they said and I should have asked more questions. Billing was also an issue. I arrived home ,to a broken washing machine, the door to my front loader had been ripped off. No note no apology. But I digress. So on the Saturday I received a message to say that the company had tried to debit my credit card for $5,500 and it had failed. Well yes I wasn't sent an invoice nor advised in advance this amount which is huge for 4 nights was going to be deducted. After much arguing and toing and froing I eventually got the cost of my new machine taken off the invoice. It has ruined my holiday and I'm more stressed than ever. To summarise this is a company. They are not a charitable institution. They are in it to make money and that's fair enough. All I'm asking is please do not make promises that cannot be fulfilled. For everyone else. Ask questions don't take things on face value. I should have stepped up and done my own due diligence which I sorely regret not doing. This company is probably no better or worse than any other. There are many care providers out there. Find the right one for you. I didn't to my regret. So I am editing this review. I have just seen the credit card amount they deducted to find they have charged me $99 more than the amended invoice I was sent. So guess I'm paying money towards my machine they broke. He very careful of this company. It's extremely sad to think they would amend and deduct extra without advising me. You know they can keep the money. I can put a full stop after this and move on knowing I am an honest person. The same cannot be said for this company.