Octopus Electric Vehicles
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Initial Disappointment Offset by Honest Customer Service Response
Update: Following my original review, I did proceed with the 200-mile round trip, uncertain if the funds had been transferred and fully aware I might be turned away. Fortunately, upon arrival, the vehicle was ready and the funds had been received. Dani, a Customer Care Executive at Octopus, reached out to acknowledge that the situation was far from ideal. She has been transparent about the shortcomings, confirmed that learnings have been taken from this incident, and has genuinely tried to make things right retrospectively. While the experience was undeniably frustrating, Dani’s response has prompted me to update my overall score to reflect the effort made post-incident. Original Review: Less than 12 hours before the scheduled collection of my new vehicle, I was informed that Octopus had still not paid the dealer—despite the delivery date being confirmed over two weeks ago. I’m now faced with the prospect of making a 200-mile round trip to potentially be turned away. This is for a vehicle worth over £100,000, with a substantial monthly lease payment attached. To make matters worse, I was cleared to sell my existing vehicle in anticipation of the new one, and I am now left without any transport at all. The entire process has been riddled with poor communication. My leasing handler, Hargun, has regularly failed to respond to emails—only engaging after I’ve had to call the helpline and escalate my concerns. This experience has completely taken the joy out of what should have been an exciting and memorable milestone. What I expected was a smooth, premium-level service. What I received was disorganised, stressful, and frustrating. Given the size of the financial commitment, the lack of professionalism and coordination has been nothing short of unacceptable. I cannot recommend Octopus based on this experience.