Pure Pet Food
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Great trial and customer service
We recently decided to give Pure Pet Food a try as our Boston Terrier is a very fussy eater and was going through a phase of refusing to eat all of her usual food options. We ordered a trial pack with 3 flavours and followed the guidance to transition her over and to our absolute surprise she loved it! In fact she couldn't get enough! Especially the lamb recipe. So we made the decision to sign up to a subscription. The food arrived quickly and well packaged, communication was clear and concise and there was a free gift for Holly which she was very happy with! Since then we have discovered she doesn't seem to enjoy the duck recipe and has refused to eat it. I contacted customer service to ask if it would be possible to return or exchange it? They replied withing 24 hours to let me know thst sadly they are are not able to take returns but they have sent out an alternative recipe free of charge and suggested donating the duck food to local dog shelter or to someone in need. This made my day ❤️ Excellent customer service and a very happy Boston Terrier and owner, thank you Pure 😊