Fantastic Services
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Failed to turn up
Very disappointing experience. Booked for a BBQ clean between 12-4:30. Went onto the chat with (not so) fantastic services around 3:30pm asking if they knew when I should expect the cleaner. I was told to let them know at 4:30 if they hadn’t turned up. Went back on to chat at 4:30 and informed them no one had arrived. I was contacted by customer services a few minutes later so can’t fault the attempts from customer services to rectify the situation as they rang the cleaner who informed them they were a long way from us geographically so would likely get to us around 6:30pm. Initially I accepted this but rang back at 4:45pm to cancel as we actually planned to go out. Again, the customer services individual was polite and helpful so no criticism of the individual just doing their job as they can only work with what they are given. The individual suggested rescheduling but as this was the first time I have used this company, I’m afraid the trust is already gone. The experience was disappointing. I received zero comms whatsoever about the cleaners arrival time being late. I know almost to the minute when other companies are likely to arrive so think this company would benefit hugely from providing more info here and investing a bit more on knowing where people are etc. If at 4:30pm the cleaner is 2 hours away, surely this would have been clear earlier in the day so why is the company reactive and not proactive? Why is it the customer calling and chasing and not the company being proactive when they clearly aren’t going to get to someone until very late. Much to learn for fantastic services I feel to get to the next level of service and actually deliver what the name suggests. I will now contact another company and hope they are reliable.