Reiss
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Terrible customer service
Terrible customer service. Two months of back and forth over 8 packages I returned, they lost all 8! Followed their instructions to the letter, brought the parcels to the courier of their choice, and used their prepaid labels. Still, they kept shifting the work of tracking the packages down onto me. After about 10-20 emails and chat conversations, they finally found them (probably sat in their warehouse all along), and now they are asking me what is inside the packages so they can refund me. Would be hilarious if it was not enraging. Never ordering from them again. Update: After claiming they made the full refund, turned out they returned only about 10% of the 1500€ outstanding refund. Two weeks later (25th May), they claimed that they have now actually processed all the refunds. Another lie, no money was returned. Two weeks after that, they have informed me that they have now made a refund in the amount of ~500€. So still missing about 700€ (assuming they are not lying again). Each time they try to ask you some useless information, like could you send them a list of your returned items (that they claim to have received), or some other information that they already have. Not sure if this is lazyness, incompetence or just stalling for time and holding on to your money past any possible legal deadline. So it has now been 3 months, and my money is still not returned. Just a horrible, infuriating experience. At this point I am wondering what my legal options are, as my money was essentially stolen.