Keith

Sep 6, 2024

Liberty Home Guard Rip Off

I posted a negative review about Liberty Home Guard here several months ago when I found out that their “home warranty” doesn’t cover older appliances. All I had to do was read the fine print. Okay, that’s my bad. I trusted these people to cover all the appliances they say they would cover, but don’t. So I’m paying the price for my mistake. More recently I called them to repair my refrigerator, which is only a few years old. They informed me that it needed a part, which they would provide under warranty, but I would have to pay for the installation. (This is after I already paid $100 to have the technician come out to look at the refrigerator.) Naturally, I was blown away. I called their “customer service” person for clarification. I asked him, “Are you saying that you cover parts, and not labor, which is almost always the larger part of a repair?” He said "Yes, we don’t cover labor." He then referred me to the cause and the paragraph in their fine print where they say that. Again, it’s on me because I didn’t read the fine print. Please don’t make the same mistake I did. Stay as far away from these bandits as you can. They don’t cover labor in your repairs. They don’t even cover parts if it’s an old appliance. I would say they are no better than crooks, but that gives crooks a bad name.