H10 Hotels
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Ocean Maya Royale ...
Ocean Maya Royale .... my 4th time here. I always had a great experience and gave them 4 or 5 stars....they are now at a 1. Paid for privilege which is supposed to include a butler, saw him once and never had anyone to help us with anything. Fridge is supposed to be stocked daily but we had no water for 2 days. Called guest services, waited an hour and finally had to go in and ask for water. They said it was because we must have the do not disturb sign on. Seriously? The do not disturb sign up for two days? Our room gets cleaned so obviously that is not the cause. Then we still had to wait another 30 minutes. I told them that with the extreme temperatures and humidity that it was important to ensure everyone has water to stay hydrated but they just looked at me with annoyance. I guess I disturbed them at work. Food signs are all wrong. I have a seafood allergy. One night I saw a potato salad, turns out it had shrimp in it. Another day there was a food item identical to one a couple of days previous but no sign at all. I thought it was the sane item but it was thickly coated fish. Are they trying to kill someone? Basically, paid almost $2000.00 extra for privilege services and got nothing except a chair on the beach. That chair is very expensive. Someone needs to come in from H10, secretly and try each tier of service and to seriously look at how things are done. I doubt I will be back a 5th time.