H10 Hotels
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Terrible food
Our recent stay at H10 Playa Esmeralda in Costa Calma, Fuerteventura The food at the hotel was disappointing to say the very least and downright dangerous. On at least 6 occasions we had to send the food back mainly due to it being undercooked. Example1. Stromboli Restaurant. My husband ordered a seafood pizza and I had cheese and ham pizza. Despite the long wait for the food to arrive it was quickly evident that the seafood on my husbands pizza was RAW and my pizza was also undercooked but the fact that they could even serve up raw prawns is just downright irresponsible. We complained and the waitress just shrugged her shoulders and offered us another pizza which we declined. Example 2. Buffet Restaurant lunch. I waited for a chicken breast fillet to be cooked on the plancha when I cut into it it was pink and bloody. I asked the Jet2 rep why none of the freshly cooked food was temperature tested to ensure it was cooked and I was told that if the grill was set to the correct temperature then the food would be cooked. I argued that if the food wasn't left on the grill for long enough no matter what temperature it was set at then it wouldn't be cooked! Example 3. BBQ lunch at the Pool Bar. The meat offerings once again were under cooked and bloody - this was work ribs and chicken - again no evidence that anyone was checking the food was actually cooked through. Example 4. Privilege Restaurant. I ordered the special which was beef tenderloin with sautéed mushrooms and parmesan cheese. I requested no cheese as I don't like parmesan. The dish arrived and on top of the steak were sliced RAW mushrooms. I called the waitress over and asked why the mushrooms were not cooked and she said because I had asked for no cheese!! No apology was forthcoming. Example 5. Privilege Restaurant. Lamb Shank on special was Overcooked and completely dried out and inedible, I have leather shoes that would have tasted better. BAR STAFF in the Lobby Bar were just downright rude, slamming drinks down in front of you. One evening I had just ordered a gin & tonic which was served to me by, I believe the bar manager, he just slammed the drink down in front of me so I informed him that he was Rude and that I wouldn't stay at his bar to be insulted and turned to leave with my drink to take it to the pool bar. I was literally chased by a waitress with 2 plastic tumblers and we were asked to decant both our drinks before leaving. Now forgive me but we are both adults and perfectly capable of carrying a glass and frankly did not expect to be treated in such a way. Entertainment. This was seriously lacking and bordering on Boring - simply the wrong choice of entertainment for the target audience in fact most evenings the music could be considered music to slit your wrists to! We were actually quite pleased when it stopped - dead on 10.30 each evening so that everyone then had to go to bed. I could say more...