Hyatt Hotels
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Poor Business Management
I stayed at the Hyatt Residence Club San Antonio, Wild Oak Ranch in May of 2022. During the stay, I sat through the timeshare presentation and even purchased one of the packages. I also gave them $100.00 deposit and monthly payments were to come out of my account for the remaining 9 payments. They never set up my account, I called several times to get a status update and they never could give me an update. Needless to say, after 5 months, I was able to get some assistance, but then they wanted me to pay 5 payments at one time ($500.00) to get my account caught up. But they would not extend my time saying I needed to have made the payments, I can't make payments on something not set up and what happened to the agent supposedly setting up my account for automatic payments. I even tried to get my initial deposit of the $100.00 back and then they tell me they can't cancel the contract because it is past the cancellation date (I wonder why). So at any rate, I lost all around, I can't get my money back and I have no vacation, so what do I do? I will never do business with Hyatt again (not that it matters to them), due to their poor business practices.