KEDMA
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Empty box
I purchased Kedma eye cream at Kedma store in Cabo San Lucas, while on vacation there. Upon return home to Los Angeles, I discovered that the box was empty. It was sealed with clear tape on both sides but there was nothing in it. I’ve been trying to call the store in Cabo, the 800 number for Kedma listed on their website, and even attempted to reach out to the CEO via LinkedIn without any result. When I discovered the empty box, I assumed it was an honest mistake that could be easily corrected. I still do. I can’t imagine that a company whose products are used worldwide wouldn’t be able to assist in this matter. I would appreciate a follow up from Kedma. Thank you. Update: Thank for responding but I haven’t seen your message. Can you tell me where you sent it to? Thx! Update 5/20 After my initial review and a follow up from Kedma, the issue was handled with expediency. My replacement product arrived as promised. I appreciate the resolution. Thank you. I changed the initial rating from one ✳️ to five. I would suggest an improvement with communication initiation, i.e., better phone numbers, and customer support email process.