Rebel Internet
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Outstanding customer service, so happy we moved to them!
We have been with BT for many years and have had no end of problems with our Broadband. It’s always been slow, laggy, constantly disconnecting the Sky TV etc. whenever they sent out an engineer we were told there were no issues, we just have slow broadband. VERY frustrating. We moved to rebel a couple of months ago after reading how good their customer service is… UK based, 24h etc. within a few weeks, we had the same issues , spoke to customer service (they answer the phone immediately) they sent out an engineer who found we had interference with the lines to our house. Our broadband was measuring half of what it should be. BT previously said that was an acceptable amount … it wasn’t …. He couldn’t fix the problem but within the week another engineer was sent out with a cherry picker and he and his colleague put in new cables and connectors to our house and the point beyond our house. They were working on it most of the day and left us with double the broadband speed we have put up with for many years with BT. Each visit is followed with an email from their customer service to update on what’s happening. I can only say that Rebel have been outstanding. Their customer service is first class and they have resolved an issue BT couldn’t have cared less about. Thank you Rebel I will be recommending you to everyone!