Hulala Home Inc
Read all reviews for Hulala Home Inc →
Extremely poor customer service - SCAM
Hulala Home (order #13457) delivered two VERY damaged side boards to my home. I immediately tried to call customer services EST noon. Called all day long - no response. Got a customer service rep. on FB messenger at 10 PM EST (clearly they are NOT in Texas). They claimed a power outage upset the phone service. Then I got an email from customer service saying they would give me a 25% refund. ON DAMAGED GOODS. I responded to the customer service rep on FB and stated I expected a 100% refund. They stated I could "negotiate my refund" with customer service. I was told I would get a call today but I have not . Absolutely infuriated with this poor terrible response. ***UPDATE - It is now 3.5 weeks later and while I have received a refund this company STILL has not picked up or tried to pick up the huge packages of damaged goods they left on my property. This is after being assured by multiple people that I would receive boxes to put them in from FED EX and the company stated they would pay for the return. I have since been ghosted AGAIN by this "customer" service team. For clarity they have ONE person who answers the phone. Her name is Shayla. She often does not answer. Additionally, all social media *(likely this page as well) is managed by a company in China. If you order from this company and need to return the item for any reason I am afraid you are out of luck. ***Update (again) - I have been informed by the company that FED EX does not have any of the boxes needed for me to repackage the broken furniture to send back. The company is saying "So no need for a return." The issue, as I have stated to them many times, is that these are huge boxes that I cannot move. I will have to pay someone $200 to haul away this furniture. All because they did not answer the phone for three days. When I found the items broken, I called within an hour of delivery. To recap: I was given two huge boxes of broken furniture. I was ignored by customer service for three days. I was then given a refund and told the return would be completed at the company's cost. They then reversed and stated they will leave the broken furniture at my home. The removal will cost me $200. So I am paying $200 for no furniture.