Affinity Water
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chat line works
My enquiry was all through chat. In August we had a bill for £539 fir 6 months. Which was very high but we did fill a swimming pool of a reasonable size. Last night I thought I could hear running water under pressure. Builders cam today had to cut a whole in brickwork to find a badly leaking pipe that had been running since we think June. I used chat thinking I must be able to get a refund for that August bill and the one that will be coming. The water bill is charged in two parts. Water used and waste water. Waste is more expensive and as the leaked water didn't go to waste hence the refund. The chat lady was very helpful and resolved the problem quickly and sympathetically. Yes I was entitles to a refund and they will base my meter readings over two weeks to work out the refund. I hope this help others who have a similar problem that a refund will be made for leaks of two sorts internal and external. Thanks Ankintha the chat person.