Sears Home Services
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Technician great, AI system terrible
The technician was great, honest, direct and respectful. However the AI system is terrible. I needed help from a real person and couldn’t get it. The AI scheduled the technician for Monday but there was no information available for me to see, no one available to tell me anything definitive, and then late Monday I was told the appointment needed to be rescheduled. If you used human oversight this wouldn’t happen. AI can be more efficient but you still need customer service.