Octopus Electric Vehicles
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Considerable price increase and delayed communication
I ordered a vehicle through a salary sacrifice scheme at work, with both myself and my employer signing the driver agreement. However, after three weeks of no communication, I was contacted and informed that the four-weekly cost had increased by over £80 - a rise of approximately 25%. While the agreement does state that prices may change before delivery due to circumstances outside of Octopus’s control, such a substantial increase was unexpected. I was later told the manufacturer had raised the price shortly after the agreement was signed, but it took nearly three weeks for this to be communicated to me. This delay has caused considerable inconvenience, as I now have to begin the process of finding a new vehicle again. When my employer followed up with our account manager, they were told that these price increases are becoming more common - and in some cases, can be as much as 50%. If you’re considering leasing a car through Octopus, I’d recommend being cautious, especially if you're on a tight budget or working to a specific timeline. I was disappointed by the lack of timely communication and the overall handling of the situation.