Affinity Water
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Closing an Account
I was trying to close my elderly mothers account on line as she had sold her house and moved out, which I could not do, so I started a live chat. After waiting 30 minutes I gave up and tried the first thing the following morning, where after a short wait, Helen, picked up my chat request. After initially dismissing my request and a me giving her fuller explanation of the situation, she dealt with the issue very promptly and efficiently. So all in all quite satisfied the service, mainly thanks to Helens professionalism