Sears Home Services
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After confirming appointment multiple times no one was scheduled to come to my house
I scheduled a repair for my Samsung dryer for 6/30. I travel for work and was not available so I asked my 74 year old mother to wait for the service technician. This appointment was verified multiple times. I was told that a Mr. Falik would be there at 3:40 pm. 10 minutes before the end of the time frame this person was supposed to arrive I received a text saying that my appointment would need to be rescheduled. It took about 30 minutes to find a way to speak to an actual person. When I was able I was informed that no one was available to do the repair today. I could have been informed of this multiple times especially how many times I confirmed the appointment and was given the name of the person coming. I asked to speak to someone in management and I was told that there was no number for anyone in management. I have never in my life experienced this level of absolute piss poor customer service. Do not use this service under any circumstance!!!!!