Hyatt Hotels
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Very poor customer service at the…
Very poor customer service at the hotel, bar and when an attempt to contact their customer service via email. When we arrived at the hotel we were given a room which wasn’t cleaned and still had rubbish from the previous occupants. As we had been traveling we never raised this and tided the room ourselves. When we were unpacking the cleaning manager kept phoning us requesting to come to the room to see how it had been cleaned as it was apparently a new cleaner, we hadn’t mentioned the issue with the room at this point. We rejected the requests (3 in total) to view the room as we were showering and getting ready to go out. We used the 1832 bar on the evening and the bar staff were very rude and clearly didn’t want to be there as they left you waiting for them to come serve you even though they were not serving anyone else, they managed to get an order wrong 3 times - the order was for a pint of bud light not that complicated. They proceeded to add the incorrect drinks to our bill which we never realised until we had paid the bill. They also expect 20% tips when giving poor customer service. The amount they charge for drinks and expectation of high tips does not reflect the service you will receive. On checking out we were asked how our stay was we explained our issues and they offered 10000 points to be added to our account. They haven’t added the points and have ignored our contact email. Hotel was in a good location and in good condition however the staff let it down massively which is a pity. Location is ideal for the airport but will look to use alternative hotels in the future.