Trustadvisor
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a horrible situation from HOSEASONS…
in july I saw a advert from HOSEASONS for a week end break in a lovely chalet at the BAY Filey so I booked to go on the 9/08 when the conformation came it said apartment ok not sure so I phoned Hoseasons to make sure it was down stairs as I'm unable to clime stairs and was assured it was a chalet and definitely down stairs fine next day I get message to contact hoseasons I did and was told that the none PET accommodation I had booked was unavailable would I accept a pet friendly so reluctantly I accepted on arrival 09/08 we were given keys when we finally found our lodge it was a upstairs flat with no way for me to access so back to the office got a very unhelpful lady who could only say sorry fully booked so we left this is 3 weeks and still weighting for a answer from hoseasons and our money book PS I would like to know how I was going to get a dog up and down them stairs (if I had one)