Halfords Retail
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Good luck trying to return an item!
I bought an item online and it was delivered quite quickly - no problem. But I changed my mind about the item, as it was not what I needed in the end, so I have tried to return it. On Halford's website you cannot find the address for returns anywhere, although it says that you can post returns back to its distribution centre. I don't live anywhere near a store so returning the item to a store is not an option for me. I tried the 'chat with expert' online chat. Absolutely hopeless and took ages. I was given an address which is utterly unconvincing as the right returns address. I tried again, with a different 'expert' and was told that the only way to return an item was to visit a store. I explained that that was not what the website says, and we went back and forth. Apparently I will be contacted within 48 hours by some other 'expert'. I am not holding my breath. I have also phoned the Halfords helpline but there is no option to deal with returns, and when I tried other options, I was told that I would be waiting for a very long time and it would be better to try the 'chat with expert'. Fully circular, frustrating experience. I will not shop at Halfords again