XO HOTELS AMSTERDAM
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Clean, Spacious and close to Metro
The hotel was clean and spacious room which was expected for a new hotel. The breakfast was really good. I booked the room six months in advance and when I arrived, I was allocated a lower level room. I spoke with the concierge who was more than happy to accommodate us with a higher level. This was a request put on the booking that was not fulfilled. We arrived at the hotel from a 34 hour door-to-door flight and arrived 80 minutes prior to checking times. We were told we would have to pay €50 to check in one hour early. We did not take this option and waited until checkin was available. I would’ve thought there was some flexibility here especially as we were international visitors wanting to shower and freshen up one hour early. The Smart TV in the room has the option to Chromecast but this was not set up and nobody knew the password for the TV. I spoke with staff And was told the installation company had not provided the hotel with this set up correctly and it could not be done. There is no cable TV so channel surfing is limited. For a big hotel chain this is not really acceptable as their suppliers make them look bad. Otherwise, this is a good hotel and reasonably priced.