Hyatt Hotels
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Buyer beware of Hyatt Hotels
Staying in this hotel was a terrible disappointment. We stayed in the Dominican Republic Sunscape Coco Punta Cana. The only goal of this hotel is to upsell. We were immediately told to upgrade before we even checked in. Our room was totally worn down, tiles were cracked. The shower leaked so badly that when you took a shower you needed to put towels on the floor to catch the water or you would have standing water in the bathroom. Several times we slipped and almost fell. The toilet didn't flush properly there was a push button on the toilet and you had to hold it in until it hopefully flushed (about 50% of the time). We called the front desk to ask for toilet paper and had to wait 4 hours for it we ended up having to go to the lobby to use the public restroom. The electrical outlets were of concern they were worn out and needed to be replaced the cords would not stay in some of them. The outlet by the bed worked one night the next it didn't the outlets by the dresser worked sometimes. One outlet was used to charge a phone and the phone started alarming and read unplug this device before it occurs permanent damage. The cord and phone were actually hot. We were concerned there could be a fire. The air conditioning did not work the temp in the room was 84 degrees at night. The elevator was broken and we had to walk up the stair this wouldn't be a big deal except we are both disabled and have a difficult time with stairs. When we complained we were told we could upgrade. The food was ok in the main buffets but in the specialty restaurants it was not good at all. We went to the Bluewater grill and had to wait over 2 1/2 hours for our dinner it wasn't cooked correctly (it was almost raw) and I ended up only eating desert. This was the first time I ever went to an all inclusive resort and went to bed hungry. We talked with several people and almost everyone agreed they would Never come back or book with a Hyatt Hotel again. Everyone seemed to have similar issues and a few of them even upgraded just so they could sleep because of no air conditioning. I tried contacting Hyatt Hotels and they would not discuss the issues with me and told me to contact the company I booked with. I was very disappointed with Hyatt. We did enjoy the weather and sun but would not book with Hyatt again.