Lloyds Bank Insurance
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Appalling customer service
Appalling customer service. My debit card online payments suddenly started getting declined, so I sought help from Lloyds. I phoned them multiple times, tried the banking app, but it felt like talking to no one — no real response. I was left with a useless card and discovered there’s no genuine 24/7 customer service. They claim to offer 24/7 support, but if you call after 6pm, you’re told they’re closed and their hours are 8am–6pm. If you don’t want to be left stranded by Lloyds Bank customer service, AVOID. I’m switching to another bank — I’ve had enough of Lloyds making little of their customers.