Reiss
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Awful
My sister doesn’t have a trustpilot account so I’m leaving the review on her behalf. My sister placed an order and received some faulty items, due to the faulty items and sizing issue she returned her WHOLE order and was refunded for ONE item only. She chased up customer care who had to then forward this to “the relevant department”. Clearly the website and customer service states to wait for a refund 14 days from returning however they have said 28 days which is going to affect her as she’s paid via credit card. Why would you need 28 days when this contradicts with your returns which is a return or refund will be issued from 14 days upon sending the items back. Poor service, customer service isn’t willing to help. Will never recommend or order again! Would help if you understand customers and resolve matters immediately especially given you have the tracking number and the proof of postage!