Halfords Retail
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Seriously lacking the skills and knowledge required to carry out the services they advertise
Visited the Chesterfield retail store to have a car battery changed; after an extremely uncomfortable to watch 10 minutes of the employee visibly struggling as he took various elements of my car apart, a conclusion was reached that he had no idea how to remove the old battery. It is really concerning that they didnt see the risk associated with 'having a go', taking on the task without the required skills and knowledge. As a result of this inability to deliver what they had promised, they sold me the battery as click and collect and advised me to take it to the halfords autocentre at the other side of town to be fitted. I drove straight there, left the car with them as advised only to return 30 minutes later to find that halfords retail had sold me the wrong battery. Because they are 'seperate' businesses, i had to go back to the retail store to have this error put right before returning to the autocentre. From start to finish, getting my battery changed took around 5 hours and used approx 25 miles worth of petrol. The store could not care less about the inconvenience they had caused (although the autocentre were absolutely fantastic) so I raised a complaint with the 'customer care' team. 2 weeks on, and having made 2 follow up calls during which I was told my case had been escalated, I am yet to receive even an acknowledgement or apology, let alone a resolution. Ignore complaints and they will go away seems to be their strategy. Many thanks to the brilliant Autocentre for going out of their way to help me, but as for the retail side, never again!!