Affinity Water
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I had the BEST call with the nicest…
I had the BEST call with the nicest lady...wish I had taken her name. I had to escalate my complaint to LEVEL 2 (remember that if you have an issue, 3rd level is the ombudsman but they have to refer you to them). They apologised, they actually had taken 1 picture of my meter and advised they DO OWE ME MONEY and that it would be back in my bank in 5-10 days. I couldn't be happier to get this result, the job worths that I had spoken to up until this point thought I just didn't want to pay my bill! Justice is served and all I can say is stick by your guns if you know your right! Patience and preservation pays in the end ❤️