Warner Leisure Hotels
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disgrace and miss representation recently booked into a Warner hotel
We recently booked into a Warner hotel Cricket St Thomas , it was an absolute disgrace. The website misrepresented the hotel to the extent that nothing said or pictured was relevant to what we were presented with. We arrived to be told we were in the walled garden , , well to be as honest as possible it was nothing more than a room that was well below standard especially fir nearly .£200 a night , the pictures i have uploaded will represent that. The room needed a full upgrade, the furniture was outdated and badly stained, the beds were poor quality and sheets were old and grey as well as marks on the mattress and pillows . The towels were mismatched and thrown over the towel rail in the bathroom along with an old and worn out toilet brush. The headband in the beds were old and torn and the carpet was worn and marked along with the curtains. We had travelled 5 hrs in the heat got what we t ought was going to be a beautiful stay in a stately place to be given nothing more than a staff quarter in a what looked like a tired and outdated building behind a wall . We along with many other guests were shocked by what was happening and others left too. For Warner hotel to phone me 2 weeks later after my feedback and say that if we had phoned our reservation instead of going through their website then we would have been told the rooms were substandard and due upgrades was nothing more than an insult. Shame on Warner hotel I would not recommend this company to anyone.