Firefly Car Rental
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Totally ripped off by Firefly
Totally ripped off: 1.Specifically confirmed at collection that all money taken off my card would be returned - showed the agent that we had alternative full insurance - but, upon returning car was informed that we had taken out full insurance and 198 euros would NOT be refunded. The Firefly agent refused to discuss this with me and walked away. 2. The car type we booked online (SUV) was not supplied. 3. Booked a manual drive car online but given an automatic. 4. Was told that the car had no damage but actually it had multiple scratches. When I reported this to a Firefly staff member they were uninterested, refused to look at the car and told me to email them pictures. 5. Windscreen wash was empty.