Watches of Mayfair
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Faultless
I’ve been meaning to make this review for a while but have been busy so apologies to Matthew Brown. I purchased my omega aqua terra terracotta dial on November 4th 2024. In the weeks prior to that I was in email contact with Matthew was very helpful and informative, and didn’t shy away from using the phone to contact me as well. I elected to pick up the watch from the store in London and as per policy I had to pay a deposit to secure the watch. The deposit link was sent via email and I had no technical issues at all, and Matthew confirmed to me via email that the deposit went through successfully. On the day of pick up Matthew was a delight to deal with and was very honest and clear with the offering, and discussed about other watches they had available. He presented me with the watch and was exactly as described and was immaculate. He re-sized it for me in the store which was also convenient. Initially I was weary as I had not used a store like this to purchase watches but the experience was faultless. Matthew was a DELIGHT to deal with and the customer service was brilliant. I have had the watch for just over 6 months and have had no issues, the watch is incredibly accurate and gets a lot of attention. Thank you Matthew for helping me source my birthday gift.