Sixt
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I will never rent from SIXT again
Car rental in Rome Italy 1) Late April I reserved a car from SIXT for May 1 - May 8. 2) I picked up the car on May 1 and returned it on May 8. 3) On July 6th a reservation confirmation email from SIXT was emailed to my Junk mail so I didn’t see it. The reservation confirmation that was sent on July 6 was for the dates May 1 - August 5. I did not make this reservation. 4) On August 2nd I saw a charge to our credit card, from SIXT, in the amount of $8,143.78. 5) I went through all my emails trying to determine how this mistaken charge could have occured, this is when I found the confirmation for a SIXT car rental from May 1 - August 5 in my Junk mail 6) I emailed SIXT immediately about the incorrect charge to my credit card and received an email response that they had had problems with their system and they emailed me the correct confirmation with the dates, May 1 - May 8 but they did not acknowledge the incorrect charge for the incorrect dates. 7) I have received an email (actually numerous emails from them) with the corrected dates for the rental confirmation but nothing from them regarding being charged for the incorrect dates and that the charge is being reversed. . Note: In Italy, where I am, dates are dd/mm. So May 1 - May 8 is 01/05 - 08/05. The incorrect reservation has the car return date which should have been 08/05 (May 8) switched to 05/08 which is August 5. I will never rent a car from SXT again.