Affinity Water
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Joined them in February when I moved
Joined them in February when I moved. They read my meter in May and agreed DD of £22 per month. Was told meters are read every 6 months and DD adjusted accordingly or reading to be paid over next 6 months. Yesterday, logged in to see that my new bill is 374.29 between May and October for a family of 5 (2 adults and 3 children) and a usage of 103 litres per person per day ( as if all the members of my family have individual swimming pool) To add to that, My DD went up to £96 per month. I called customer care to complain and was told the DD amount to is add credit. I was not notified prior to this. Please who does a financial change without an agreement or is it because they are the only provider of water in the area. Customer care now added salt to injury by saying something in the lines of “just so you are aware, we have a debtor collector and will pass your details to them and that will be add a negative to your credit score”.