Online Payment Platform
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I used OPP via Kleinanzeigen with the…
I used OPP via Kleinanzeigen with the “secure payment” option. The seller never shipped the item, so the transaction was reversed. While I did receive my purchase price of €100 back, the shipping costs of €7.69 were not refunded. The buyer protection fee of €5 is fine and I understand it’s non-refundable, but the shipping costs should clearly be included in a full refund. I have contacted OPP to clarify this, but so far the process feels incomplete and not transparent. I hope they resolve the missing refund soon.