Sears Home Services
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I scheduled service for a washing…
I scheduled service for a washing machine a couple of weeks ago and waited all day for the repairman to show up. I'd been given the time slot of 8:00 AM to 5:00 PM, so I was trapped in the house all day. By 5:00, I still hadn't heard from the technician. I re-scheduled for today, and again the technician has not shown up even though the tracking system says he'd be here about an hour ago. When I called and had to speak to their computer system (there are no humans), I was told that he wouldn't make it today. I asked to speak to a human. They don't let you do that. They say that a human cannot tell you anything more than they can tell you. This is the worst service I have EVER received from any service company! You can't speak to anyone, they lie about when they'll come, and they don't inform you when they aren't going to make it. Save yourself a lot of trouble and hire a local firm that isn't affiliated with this humanless organization.