Hyatt Hotels
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Hyatt Corporate greed & Inflexible Service
We booked the Hyatt Ziva Cap Cana in Feb, The reviews were/are fabulous and it certainly looks like the best hotel on the island. However, as we well know the airline industry is in turmoil right now and British Airways are cancelling flights left right and centre. 14 days before travel I called Reservations and asked if they could reduce the cancellation window from 14 days to 3, otherwise I could lose the $6000 for the room booking should British Airways decide to cancel the flight the week before and I could not find any other airline to Accommodate us. Hyatt Made it very clear and were unwavering - in that if we didn’t turn up for any reason, airline cancellation or otherwise… We would get no refund on the $6000. As such, the risk was too high and I had to cancel leaving me having to pick my way through the leftover hotels this week. There is no customer service in this approach, they are just passing all the risk on to the customer… Poor service and corporate greed. Shame on them....the world has changed...so must they. They have ruined our summer holiday.